Let's never forget that trust and the purchase of
your products or services remains closely tied to emotions !

• What kind of service would you like?
• What type of follow up would you like to receive?
• How would you like your problems, worries or insatisfaction to be treted?
• What about the word-to-mouth factor ? Let's make it work big time for you!!
• Let's talk about: how we could build a relationship with your customers?
• How to ensure effective monitoring?
• How to make sure that your organisations is creating an effective ''repeat business''
  with all your customers.

• Cultivate the culture of empathy for all your customers.Why and how.
• Developping real business relationship with all your customers. Why and How. 
• To develop the attitude or that promot complicity and cooperation within your
  organisation for a great sinergy with your customers. 

SECONDARY OBJECTIVES

• Promote better understanding and acceptance of any personality and psychology of our customers.
• Acquisition of new influential communication techniques that can help us with an effective connection and relation with our clients.

• The importance and benefits of an authentic empathy point of view.
• What's your customers expectation. And how to respnd to them.
• How to use influancial communication in your communications with them.
• What to deal with insatifaction and hwo to turn a situation to your avantage.
• How nurist your customers feeling of importance ! 
• The sentences and behaviors that will retain your customer in a long term relation ship.
• How to learn to automotiva and how to motivate others?
• How to seduce and leave your customers with a strong desire of coming back to you?

• The human side of business relationships culture. Strategy to become an influential communicator.
• The power of the fist and last impresion ! How to use it to your avantage!
• Expand your CAD for Contact - Authentic - Durable. Helping creat repeat buisness! 
• Understand customer psychology.
• Offer solutions not just a products to your customers! How to do that. 
• How to ask the right questions to customers?
• Turn a unsatisfied customer into a customer for life, or what to do with difficult clients or know how to help the complainers.
• They work on the phone ? How to perfect this art and become ambassador of your organization ! 
• Mailboxes and answering messages; be effective and appreciated.
• Learn some tips to keep your customers intrigue.
• The reasons of poor customer service and end those behaviors.

Senior management, directors, managers and employees. Anyone who seeks to improve his 
leadership and workgroup management skills.